Intercom Fin users who optimize properly hit 50-70% resolution rates. Users who set-and-forget sit at 15-25%. We're the difference — setup, tuning, and ongoing knowledge base optimization so your AI agent actually pays for itself.
You bought Intercom Fin, Zendesk AI Agents, or a similar platform expecting 50%+ ticket deflection. Six months later, it's resolving 15-20% and pissing off the rest. The problem isn't the AI — Anthropic's own support team hit 50.8% resolution using Fin in 30 days, and companies like Sharesies hit 70% in 12 weeks. The problem is that the platforms sell you the engine and leave you to figure out the tuning. Every unresolved conversation is a missed knowledge gap, and most teams never go back to fix them.
Stuck at 15-25% resolution while others hit 70%
The gap between top and bottom performers is almost entirely knowledge base quality and ongoing optimization. AI doesn't get better on its own — someone has to fix the gaps every week.
You're paying per resolution AND leaking tickets to humans
Fin charges $0.99 per resolution. Zendesk's advanced tier is pricey too. You're paying the platform AND paying agents for the 75% of tickets the AI should have handled.
Ongoing tuning is a full-time job nobody owns
Intercom advertises 'setup in minutes.' The reality is 4-8 weeks of knowledge base restructuring plus weekly optimization cycles forever. Most CX leaders can't afford to assign someone to this.
Anthropic chose Intercom's Fin AI Agent. Within just over a month, Fin achieved a 50.8% resolution rate, participated in 96% of conversations, and saved the support team more than 1,700 hours.
— Emily Lampert, Head of Product Support, Anthropic, via Faye DigitalA done-for-you AI agent implementation and ongoing optimization service. We handle the initial setup (knowledge base restructuring, procedure design, integration with your data sources), then manage weekly tuning cycles to close gaps, add new procedures, and push your resolution rate from launch baseline to industry-leading 60-70% within 90 days.
Get StartedHistorical ticket analysis
We analyze your last 500-1000 tickets to identify the top 30 issue types. Then we build the knowledge base and procedures specifically for those — not generic FAQ content.
Knowledge base restructuring for AI-readability
Most KBs are written for humans skimming. AI needs different structure: atomic articles, clear H2/H3 hierarchy, explicit 'if-then' logic. We rewrite your KB for how AI actually parses it.
Procedures and workflow setup
Fin Procedures and Zendesk AI workflows are what turn an FAQ bot into an action-taking agent. We build 10-20 procedures for your top issue types: refunds, cancellations, order status, account changes.
Data source integration
Shopify order data, Stripe subscription data, your internal APIs — we connect them all so the AI can answer 'where's my order' with real-time data, not generic copy.
Weekly optimization cycles
Every week: review unresolved conversations, identify knowledge gaps, update KB, add procedures, test. This is the difference between 20% resolution and 70%.
Monthly performance reports
Resolution rate, deflection rate, CSAT, cost per resolution, topics trending up/down. You see the math on whether the AI is paying for itself — because most of the time, nobody tracks it.
We analyze your current resolution rate, review your top 100 unresolved conversations, identify the top 5 issue types causing the most handoffs. Delivered as a scored report within 5 business days.
Historical ticket analysis, knowledge base restructuring, procedure design, data integrations. We aim to hit 40%+ resolution by end of week 4.
Weekly optimization cycles. Each week closes another batch of knowledge gaps. Target: 60%+ resolution by week 12. This is where most DIY implementations plateau — we don't.
At month 3, you choose: take it in-house with our full playbook and training, or keep us on an ongoing retainer to run weekly optimization perpetually.
Every month: resolution rate trends, new issue types, cost-per-resolution math, CSAT impact. Clear data on whether your AI investment is paying off.
Our methodology is built on proven frameworks
We guarantee your resolution rate will double within 90 days of engagement, or the following month is free until we hit it. Every engagement starts with an honest assessment — if your ticket volume doesn't justify AI investment, we'll tell you.
Implementation Only
$4,500
Managed AI Support
$1,500/mo
Enterprise
Custom
15 minutes. We'll diagnose exactly what's holding you back and tell you whether we can help — no pitch, no pressure.
Free Resource
Share view-only access to your Intercom Fin, Zendesk AI, or similar platform. Within 5 business days we send back a scored report: current resolution rate, top 5 issue types causing handoffs, realistic target rate for your business, and the specific changes that'll move the needle fastest. Zero obligation.
Every ticket your AI agent hands off unnecessarily is money burned on platform fees plus agent time. The math on fixing it is overwhelming. Audit is free and takes 5 days.
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